RETURN AND EXCHANGE POLICY

At Members Only, we value our customers. If, for any reason, you are not fully satisfied with your order, we offer a 30-day return and a 45-day exchange option.

Items being returned or exchanged should be in saleable condition, unworn, and with hangtags intact. Previously worn and/or washed items are not eligible and will be denied return/exchange.

Members Only will not accept a return for a refund after 30 days from the date marked on the original packing list. After 30 days, we will issue either an exchange or store credit.

Similarly, we will not accept any exchange for returns after 45 days marked on the original packing list.

NOTE: Members Only does not provide returns or exchanges for shipments outside of the contiguous United States.

Embroidered items and Items marked as ‘Final Sale’ on product pages cannot be returned, refunded, or exchanged.

Any shipping fee such as Express shipping will not be refunded.

Return/exchange form - Click here to download

Please fill out the return/exchange form on the reverse of your invoice prior to shipping the item back to the following address:

Return Address :

Warehouse Manager
Members Only
76 Southaven Ave, Suite 6
Medford, NY 11763

Members Only does not provide return shipping labels unless our warehouse sends the incorrect item (different from what you ordered).

We don’t accept returns or exchanges for items purchased at other retailers. Only items purchased from our website (www.membersonly.com) are eligible for returns or exchanges.

If you receive a defective or missing item, please contact us within 48 hours of delivery. Be sure to include pictures, and we will get back to you as soon as possible.

Refunds will be processed within approximately 7 to 10 business days after we receive your returned items.